Shipping policy

Last updated: 1 September 2026

This shipping policy applies to Velmora Kitchen orders delivered in the United Kingdom. Shipping costs and destinations on this page match checkout. Please read it before you buy. It is also published at Delivery.

Where we deliver

We deliver to addresses in the United Kingdom only, including Northern Ireland, where a courier can complete delivery to the address you enter at checkout.

We do not currently ship to the EU, the United States, or the rest of the world. If a shipping country is not offered at checkout, we cannot fulfil that order.

Shipping cost

Standard UK delivery is free on all orders. There is no minimum order value for free standard delivery. You will see a shipping amount of £0.00 at checkout before you pay.

The total you pay is the product price (including any taxes shown) plus any extra delivery option you choose, if one is offered. No extra delivery fees are added after purchase except where you asked us to change the address or service after dispatch, which we may not be able to do.

When we dispatch

Handling time: we aim to dispatch in-stock orders within 1–2 working days after you place the order (Monday to Friday, excluding UK public holidays). You will receive an email when the order is on its way, with tracking where the courier provides it.

How long delivery takes

Transit time: once dispatched, standard UK delivery is typically 2–5 working days.

Together, that means most UK orders arrive about 3–7 working days after checkout. These are typical times, not a guaranteed delivery date. The estimated delivery date shown at checkout is the figure to rely on for your order.

Remote areas, events, weather and courier delays can add time. We will not treat a courier delay on its own as a failure to deliver until we have had a chance to investigate with the carrier.

Working days

Working days are Monday to Friday, excluding UK public holidays. Orders placed after Friday afternoon or on a public holiday are treated as received on the next working day for handling-time purposes.

Failed delivery

If the courier cannot deliver (for example nobody is in and a neighbour or safe place was not agreed), they will usually leave a card or send a message. Please follow the courier’s instructions. If an item is returned to us as undelivered, we will contact you. Extra delivery attempts or re-dispatch may be charged if the original failure was because the address was incomplete or incorrect.

Lost or damaged in transit

If a parcel is missing, or arrives damaged, contact us within a reasonable time at zopenuhitu698@gmail.com or via Contact. We will look into it with the courier and arrange a replacement or refund as appropriate. See also our Refund policy.

Taxes and the amount you pay

Prices are shown in pounds sterling (GBP). Taxes that apply are included in the price or shown at checkout. You see the full amount to pay — including delivery — before you complete payment. Checkout is on a secure (HTTPS) Shopify payments page.

Contact

Email: zopenuhitu698@gmail.com
Telephone: +1 651 668 2133
Returns and customer service: 75 Blithemeadow Drive, Norwich, NR7 8PY, United Kingdom