Terms of sale

Last updated: 1 September 2026

These terms of sale apply to every purchase of goods from Velmora Kitchen on this website. They should be read with our Shipping policy and Refund policy.

The seller

You are buying from Velmora Kitchen. Contact details are in our Contact information and Legal notice.

The goods

The goods are the kitchen appliances described on the product page you order from, at the price shown when you check out. What you receive is listed on the product page under details and “what’s included”.

Price

Prices are in pounds sterling (GBP). Where tax applies it is included in the displayed price or shown at checkout. Delivery for standard UK shipping is free. You will see the full amount to pay before you confirm the order. We do not add surprise charges after payment.

If we discover an obvious pricing error before dispatch, we will contact you. You may confirm the order at the correct price or cancel for a full refund.

How the contract is made

Placing an order is your offer to buy. We accept that offer by sending an order confirmation and by dispatching the goods. Until then we may decline the order (for example if an item is out of stock or payment fails). If we decline after taking payment, we refund you in full.

Payment

You pay at checkout, before dispatch. Payment is processed securely by Shopify and its payment providers on an encrypted page. We do not store full card numbers on our own servers. Conventional card payment is available where Shopify Payments or the store’s card gateway is enabled; the exact methods (for example Visa, Mastercard, or others) are shown at checkout.

Delivery

We deliver in the United Kingdom only. Handling time is typically 1–2 working days. Standard transit is typically 2–5 working days after dispatch. See the Shipping policy for full detail, failed delivery, and lost parcels.

Risk in the goods passes to you when they are delivered to the address you gave. Ownership passes when we receive payment in full.

Cancellation and returns

Consumers have a 14-day cooling-off right and we also offer 30-day returns for unused goods. Faulty goods are covered by the Consumer Rights Act 2015. Full steps, costs and refund timing are in the Refund policy.

After-sales

For questions about an order, email zopenuhitu698@gmail.com or use the contact form. We aim to reply within two working days.

Governing law

The contract is governed by the laws of England and Wales, without affecting mandatory consumer rights where you live in the UK.