Terms of service

Last updated: 1 September 2026

These terms of service apply when you use the Velmora Kitchen website and when you buy from us. By using the site or placing an order you agree to them. Our Terms of sale, Refund policy and Shipping policy form part of the contract for any purchase.

Who we are

Velmora Kitchen operates this online store.

Customer service and returns:
75 Blithemeadow Drive, Norwich, NR7 8PY, United Kingdom
Email: zopenuhitu698@gmail.com
Telephone: +1 651 668 2133

See also our Legal notice and Contact information.

Using this website

The site is for personal, non-commercial use to browse and buy Velmora Kitchen products. You must not misuse the site, attempt unauthorised access, or use it in a way that breaks the law.

Product images and descriptions are for information. We try to keep them accurate. Colours can vary on different screens. If something important is wrong, our refund policy and UK consumer law apply.

Accounts

You may check out as a guest or create an account. You are responsible for keeping account details safe and for activity on the account.

Orders and availability

An order is an offer to buy. We accept it when we send a confirmation email and dispatch the goods, or earlier if we clearly confirm acceptance. We may refuse or cancel an order if an item is unavailable, if there is an obvious pricing error, or if we cannot complete payment or delivery. If we cancel after payment, we refund you in full.

Prices and payment

Prices are in GBP. The total, including delivery and any taxes, is shown at checkout before you pay. Payment is taken securely at Shopify checkout. Accepted methods are those shown at checkout (typically major debit and credit cards and any other methods Shopify enables on this store).

Delivery and returns

Delivery is to the United Kingdom only. See the Shipping policy. Returns and refunds are set out in the Refund policy.

Intellectual property

Content on this website — including branding, text and images — belongs to Velmora Kitchen or our licensors. You may not copy it for commercial use without permission.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that UK law does not allow us to limit. We are not liable for losses that were not foreseeable when the contract was made, or for business losses if you use the products for business. Your statutory rights are not affected.

Privacy

How we use personal information is explained in our Privacy policy.

Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your home courts. Mandatory consumer protections in your part of the UK still apply.

Changes

We may update these terms. The version in force when you order is the version that applies to that order.